Audience Audit
The core engagement. A structured teardown of how your brand currently lands with women over 50, and a prioritised list of what to change.
I look at:
- Creative and casting: who appears, how they're framed, and what that signals
- Copy and tone, including the compliment-as-condescension patterns that test well and land badly
- Channel and media mix against where this audience actually is
- Product and service truth: whether the offer survives contact with a 60-year-old's real constraints
- Competitor positioning in the segment, and the openings nobody has taken
- Five depth conversations with women over 50 from your actual target segment, run by me, one to one, quoted directly in the audit
You get: a written audit with findings ranked by impact and effort, the interview transcripts and what they change, a one-page summary for your exec team, and a 90-minute working session, remote or in person, to argue with me about it.
The interviews are the part an agency cannot credibly replicate. They turn this from a review of your marketing into primary research on the customer it keeps missing.
One to one, never as a group. A room of strangers is polite, and politeness is exactly what you do not need from this.